Shipping Policy

Overview

Every order is packed by hand and shipped with tracking. We’ll keep you updated at each step, from the moment your order is confirmed to the day it reaches your door.

Order processing

Orders are processed within 1–3 business days of payment confirmation. Business days are Monday to Friday, excluding public holidays.

You’ll receive an order confirmation once your payment is approved, and a dispatch notice with tracking details once your parcel leaves us.

Delivery times

After dispatch, delivery takes 3–5 business days.
Estimated total 4–8 business days.

These are estimates, not guarantees. Delays can occur during peak periods, or because of carrier issues, customs, or events beyond our control.

Shipping costs

Shipping costs are calculated and shown at checkout before you pay.

Tracking

Every order ships with tracking. Your tracking number is included in your dispatch email, so you can follow your parcel from our door to yours.

Delivery address

Please check your shipping address carefully at checkout. We can’t redirect a parcel once it has been dispatched. If you spot an error, contact us immediately and we’ll do our best to correct it before your order ships.

Customs, duties, and taxes

Orders shipped internationally may be subject to import duties, taxes, or customs fees charged by your local authorities. These charges are the buyer’s responsibility and are not included in the price of your order or in shipping costs. We can’t predict or control these charges, and we can’t reimburse them.

Lost, delayed, or damaged parcels

If your tracking hasn’t updated for several days, or your parcel arrives damaged, contact us. We’ll open a case with the carrier and work to resolve it — with a replacement or a refund where the carrier confirms the parcel is lost or damaged in transit.

Undeliverable parcels

If a parcel is returned to us as undeliverable — for example, an incorrect address or a failed delivery attempt — we’ll contact you to arrange reshipment. Additional shipping charges may apply.

Questions

If anything about your shipment isn’t clear, reach out through our Contact Us page.