Privacy Policy
1. Who we are
kilofindu is an online store selling loose gemstones. This policy explains what personal information we collect when you visit kilofindu.com or place an order, and how we use it.
2. Information we collect
Information you give us
- Name, billing and shipping address, and phone number
- Email address, for order confirmations and updates
- Order details and payment information
- Any message you send through our Contact Us page
Information collected automatically
- IP address, browser type, and device type
- Pages viewed, time on site, and referring URL
- Cookies and similar identifiers
3. How we use your information
- To process, fulfil, and ship your order
- To send order confirmations, shipping updates, and receipts
- To answer your questions and handle returns or exchanges
- To improve the site, our product range, and your experience
- To prevent fraud and keep the site secure
- To send marketing emails, only where you have opted in
4. Cookies
We use cookies to keep your cart working, remember your preferences, and understand how the site is used. You can block or delete cookies in your browser settings, though some parts of the site — such as the cart and checkout — may not work properly without them.
5. Who we share it with
We do not sell your personal information. We share it only with service providers who help us run the store:
- Payment processors, to take and verify payment
- Shipping carriers, to deliver your order
- Email, hosting, and platform providers, to run the site and send messages
- Analytics providers, to understand how the site is used
These providers receive only what they need to perform their service.
6. How long we keep it
We keep order records for as long as needed for accounting, tax, and legal purposes, and messages only as long as needed to resolve your enquiry. When information is no longer needed, we delete or anonymise it.
7. Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Ask us to delete your information
- Object to or restrict certain processing
- Opt out of marketing at any time
To exercise any of these rights, contact us through our Contact Us page.
8. Security
We use industry-standard measures, including an encrypted checkout, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Children
Our store is not intended for children under 18, and we do not knowingly collect their personal information.
10. International transfers
We are based in Hong Kong, China, and our service providers may store or process your information in other countries. Where required, we take steps to keep your information protected.
11. Links to other sites
Our site may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their policies.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be posted here.
13. Contact us
If you have any questions about this policy or your personal information, please reach out through our Contact Us page.